Protection Plan

 

Guardsman logo

 

Gold in home logo 

 

Enjoy your furniture without worrying about accidental stains or damages. The Guardsman® 
Gold In Home™ Furniture Protection Plan provides you that peace of mind.

                Gold In Home™ covers practically every type of furniture, including wood, leather, fabrics, and hard surfaces like laminates, glass and metal.

                The Plan offers five years of protection against accidental damage, including stains, gouges, tears, burns, water marks, and more.

 

Accidental Stains

Upholstered Fabric or Leather

Wood and other hard surfaces**

All Food & Beverage

Cosmetics, Lotion

Nail Polish & Nail Polish Remover

Bleach, Glue

Grease, Oil

Paint, Crayon

Gum, Tar, Wax

Ink, Marker, Dye

Grass, Mud Stains

Human & Pet Bodily Fluid

(except perspiration, hair & body oil)

 

Accidental Damages

Upholstered Fabric or Leather

Wood and other hard surfaces**

Burn*

Puncture, Rip, Tear, Cut*

 

Frames, Springs and the Following Mechanisms*:   Sleeper, Reclining, Inclining, Heating & Vibrating

 

Breakage*

 

Liquid Ring or Mark*

 

Scratch, Gouge, Chip*

 

Heat Mark*

 

Checking, Cracking, Bubbling, or Peeling of Finish*

 

Loss of Silvering on Mirrors

 

Chip, Scratch or Breakage of Glass or Mirrors*

 

  * If the result of a single incident.


** Hard surfaces include metal, glass, mirrors, laminate, stone, wicker, rattan and other hard, non-wood surfaces.

Refer to the Gold In Home™ Furniture Protection Plan for complete coverage details.

 

How it Works:

Simply register your Gold In Home plan upon receipt of your furniture.  There is a registration form in the carton of Guardsman cleaning products you receive when you purchase the Gold In Home plan.

 

To request service. Just follow these simple steps:

 If damage covered by your Guardsman plan occurs during the term of the plan, report the damage within 5 days of occurrence. Contact Guardsman by calling (877) 584-GOLD, or by filing a Service Request at guardsman.com.  (Have a copy of your sales bill and your Protection Plan ready).  A technician will be sent to your home to repair the covered damage. In the unlikely event the damage cannot be repaired (the technicians are successful almost 90% of the time), they may replace either the damaged part or the entire piece of furniture at no additional charge to you.

 

If you initiate your claim by phone, you will be mailed (or emailed) a claim form; if you initiate your claim online, you will be asked to print the claim form. That claim form must be fully completed, signed, and returned to Guardsman along with documentation of your purchase within 30 days of your initial report; you may also be asked to provide photographs of your damaged furniture, which will enable them to determine the right solution to your problem. Guardsman uses the information on your form and other information to decide how to respond to your claim and to provide you with the most efficient service possible.  Within a few days of receiving your completed claim information, the repair professional selected by Guardsman will contact you directly to schedule an appointment to visit your home. You will know who is coming to your home, and when they will be there.

 

 

 

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